This Online Agreement ("Agreement") governs your use of EmigrantOnline Internet Banking ("EmigrantOnline") and does not cover any other service offered by Emigrant Bank. Rules and regulations pertaining to the other accounts you maintain with Emigrant are covered in the specific account disclosures that are in effect.
By subscribing to or using EmigrantOnline, you agree to the terms of this Agreement. Please read this Agreement carefully and print a copy for your records. In this Agreement, "you" or "your" refers to the person(s) subscribing to or using EmigrantOnline, "we", "us" or "our" refers to EmigrantOnline and any agent, independent contractor, designee, or assignee EmigrantOnline may, in its sole discretion, involve in the provision of EmigrantOnline.
In order to use EmigrantOnline, you must have an Internet Service Provider (ISP) and a Web browser that supports the level of encryption employed by EmigrantOnline, currently 128-bit. EmigrantOnline may change these requirements from time to time. If any of these requirements change, we will provide you with advance notice of the change.
Accessing EmigrantOnline via the Internet means you agree to receive electronic communications in connection with these services. These include, but are not limited to, our EmigrantOnline agreements and amendments thereto, all service and product disclosures, notices, responses to claims, service history and transaction records, privacy policies, and all legal, regulatory and other communications related to the service. This requires that you keep your email address as listed in your profile up-to-date. This also requires that you have Acrobat Reader software. If you do not currently have this software, you can download it free at www.adobe.com.
As part of your enrollment in EmigrantOnline, you may be asked to provide information that will help us determine how we may best serve you. No information is sold to third parties by EmigrantOnline, or provided to any business that is not affiliated with EmigrantOnline or has been contracted by EmigrantOnline to provide services relating to this Agreement. We may, however, use this information from time to time to send special offers or information notices to our customers. For more information, click here to see our complete privacy policy.
EmigrantOnline is designed to safeguard your EmigrantOnline transactions from unauthorized use. Our product uses several levels of protection: Your Customer Identification (User ID) and Password, and encryption of your EmigrantOnline information. Additional protection is provided by "firewalls" at our EmigrantOnline location, and by policies that restrict access to your account information to those who need it to support you as a customer.
Encryption is a method of scrambling your information, including your User ID and Password, so that it cannot be read by others. The information you enter is encrypted by your browser, and is only decrypted (unscrambled) when it reaches the EmigrantOnline system. Encryption prevents people who should not have access to your information from guessing your Password, reading your information stored on your hard drive, and capturing and reading information that is being sent to and from our EmigrantOnline system.
When you enroll in our EmigrantOnline service, you will create a
User ID and Password. Together your User ID and the Password you
select identify you as a EmigrantOnline customer and the accounts
you are allowed to access. You will be asked to supply your User ID
and Password each time you log on. No one can access your account
information without supplying the correct User ID and Password. To
help safeguard your Password, you should keep it confidential. If
you authorize another person to use your User ID and Password,
Prior to using EmigrantOnline, you will be prompted for your User ID and Password to access the service. You authorize us to follow any instructions entered through EmigrantOnline using your Password. Because your Password is used to access money and information about your accounts, you should treat your Password with the same degree of care and secrecy that you use to protect your ATM card PIN or other sensitive personal financial data. You should choose a User ID and a Password that you can remember easily since your access to the data using EmigrantOnline would be interrupted if you forget either of them. You agree not to give your Password, or make it available, to any person not authorized to access each of your Accounts. If you forget your Password, the online system will help you select a new one. However, an excessive number of attempts to log on using the wrong Password or User ID will result in your being locked out. You must call us at 800-836-1998 to obtain a new password, and your e-mail address must be up to date.
You may use EmigrantOnline to check the balance of your accounts and to transfer funds among your linked accounts. According to Federal Regulations, you may not make more than six (6) pre-authorized or automatic transfers from your savings account during any monthly statement period. The balance shown online may include deposits still subject to verification by us. The balance shown may also differ from your records because it may not include deposits in progress, or other withdrawals, or charges. If there are insufficient funds in an account from which you are requesting a funds transfer, the transfer will not be completed and you will be notified. A confirmation of your online transaction can be printed out for your records. Transfers to and from your external funding account (External Transfers) are processed via the Automated Clearing House (ACH). The cutoff time for transmitting External Transfers is 5:00 PM ET. External Transfers set up prior to the cutoff time will be processed on the next business day. External Transfers set up after the cutoff time or on a Saturday, Sunday or legal holiday will be processed on the following business day.
EmigrantOnline provides you with the ability to send and receive electronic messages to and from us. Within the EmigrantOnline program, e-mail is secure. Please remember that we may not immediately receive an electronic message sent by you. No action will be made on any electronic message you send us until we actually receive your message and have a reasonable opportunity to act on it. You cannot use electronic messaging to originate an account inquiry or funds transfer.
Your monthly statements, which include all of your transactions, are displayed in an electronic format. Statements are maintained for 24 months.
We will process and complete all transfers properly initiated through EmigrantOnline in accordance with the terms of this Agreement. However, we will not be liable for, among other things:
Except as otherwise provided in this Agreement or by law, EmigrantOnline will not be liable for any loss, injury, or damage, whether direct, indirect, special, or consequential, caused by EmigrantOnline or the use thereof or arising in any way out of the installation, use or maintenance of software, including without limitation, loss or damages caused by the presence of a computer virus.
EmigrantOnline is available seven days a week, for scheduling, modification, or review of transactions and balance inquiries except during regularly scheduled daily maintenance periods and from time to time as necessary. If we are performing maintenance, you will be able to view your balances which will be as of the close of business on the prior day and set up transfers. Any transfers you set up during this time will be completed in accordance with our next regularly scheduled processing time.
If you permit others to use EmigrantOnline or your password, you are responsible for any transactions they authorized relating to your accounts. Tell us AT ONCE if you believe that your password has been lost or stolen. Otherwise, you could lose all of the money in your accounts accessed by the password plus your maximum overdraft line of credit, if applicable. Telephone us immediately if you believe your password has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, at: 800-836-1998
or write to:
EmigrantOnline
13 Croton
Avenue
Ossining, NY 10562
If you tell
us within two (2) business days after you discover that your
password has been lost or stolen, you can lose no more than $50.00,
if someone used your Password without your permission. If you do not
tell us within two (2) business days after you learn of the loss or
theft of your Password, and we can prove we could have stopped
someone from using your Password without your permission if you had
told us, you could lose as much as $500.00. Also, if your statement
shows transfers that you did not make or authorize, tell us at once.
If you do not tell us within 60 days after your statement date, you
may not get back any money you lost after the 60 days if we can
prove that we could have stopped someone from taking the money if
you had told us in time. If a good reason (such as a long trip or
hospital stay) prevented you from telling us, we can at our
discretion extend the aforementioned time periods.
In case of errors or questions about your electronic transfers listed on your statement or appearing on the Account Activity screen of EmigrantOnline, you should do one of the following, as soon as possible:
Telephone EmigrantOnline Customer Service at 800-836-1998
or write to
EmigrantOnline
5 East 42nd Street
New York, NY 10017-6994
or initiate an Inquiry using the online
messaging available in your EmigrantOnline service.
We must hear from you no later than sixty (60) days after you receive the FIRST statement on which the problem or error appears. Tell us your name and account number. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error. In accordance with Federal Regulations, we will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will provisionally re-credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and do not receive it within ten (10) business days, we may not re-credit your account. If we decide there was no error, we will send you a written explanation within three (3) business days after we finish our investigation (either by U.S. Mail or the online messaging system available in your EmigrantOnline service). You may ask for copies of documents that we used in our investigation.
We will disclose information to third parties about your Accounts or the transactions you make as follows:
Where it is necessary for completing a transaction; in order to verify the existence and condition of your account for a third party, such as a credit bureau or payee; in order to comply with a governmental agency or court order; if you give us permission, which we may require in writing; in order to collect information for our internal use, the use of our service providers, and our servicing agents and contractors concerning our electronic fund transfer service; if it involves a claim by or against us concerning a deposit to or withdrawal from your account, or where otherwise required or permitted under state of federal laws and regulations.
You agree that we may obtain and review your credit report from an authorized credit bureau.
You may terminate your use of EmigrantOnline at any time by calling
us at 800-836-1998,
or by writing to
EmigrantOnline,
5 East 42nd Street
New York, NY 10017-6994.
You may also send an electronic message to EmigrantOnline
via your EmigrantOnline service or e-mail us at onlinecustomerservice@emigrant.com. Termination will not affect
your liability or obligations under this Agreement for transactions
we have processed on your behalf.
Additionally, we may close your account, in our sole
discretion, with or without cause.
If there have been no Account inquiries or transfers using the EmigrantOnline service for an extended period of time, your account may be considered inactive. An inactive account will be escheated to the respective state of your residence in accordance with Applicable Law and Regulations.
This Agreement is the complete and exclusive agreement between you and us related to EmigrantOnline and supplements any other agreement or disclosure related to your accounts including the Deposit Account Disclosures with respect to EmigrantOnline. In the event of a conflict between this Agreement and any other agreement or disclosures related to any of your accounts or any statement by our employees or agents, this Agreement shall control.
No delay or omission by us in exercising any rights or remedies thereunder shall impair such right or remedy or be construed as a waiver of any such right or remedy. Any single or partial exercise of a right or remedy shall not preclude further exercise therefore or the exercise of any other right or remedy. No waiver shall be valid unless in writing signed by us.
You may not assign this Agreement to any other party. We may assign this Agreement or delegate any or all of our rights and responsibilities under this Agreement to any third parties.
This Agreement shall be governed by and construed in accordance with the laws of the State of New York. The account relationship established herein shall be governed by the law of the State of New York without regard to the conflicts of law provisions thereof. In establishing an account herein, the depositor agrees that the United States courts sitting in the State of New York shall have jurisdiction over it, and that the venue of any such action shall be the Southern district of New York. By opening this account, the depositor hereby waives any objection to such jurisdiction and venue.
We may amend or change any of the material terms and conditions of this Agreement at any time upon at least thirty (30) days written notice to you prior to the effective date of any such change or amendment. If you do not agree to the change or amendment, you must notify us prior to the effective date of the change or amendment and cancel your access to EmigrantOnline. Notwithstanding the forgoing, we may amend or change the term(s) or condition(s) without prior notice to you if the change is immaterial or does not result in higher fees, more restrictive service use, or increased liability.
No monthly fees are charged for EmigrantOnline.